Contact Us
Have a question about one of our reviews, spotted something that needs updating, or want to flag a new sweepstakes casino we should look at? This page explains how prompterguide.com works and the best ways to reach us.
What we can help with
Sweepstakes Casinos is an independent research and review site covering sweepstakes casinos and social casino platforms available to players in the {{ market }}. We compare welcome offers, daily rewards, game libraries and redemption processes across operators like Crown Coins, SplashCoins and McLuck, among others. If you've read one of our pages and have a question or a correction, we want to hear about it. That includes:
- Questions about how the sweepstakes casino model works, including the difference between Gold Coins and Sweepstakes Coins
- Corrections to eligible states, redemption thresholds, or promotional terms listed on a review
- Feedback on our ranking methodology or the criteria we use to compare platforms
- Reports of outdated information, broken links, or offers that no longer match what an operator advertises
- General suggestions for sweepstakes casinos or topics you'd like us to cover
What we can't help with
We're a review and comparison site, not an operator. We don't hold player accounts, process redemptions, or have access to any individual's casino balance, verification status or payment history. If your question relates to any of the following, you'll need to contact the operator directly through the support channels listed on their own site:
- Account access, login issues or password resets on a specific sweepstakes casino
- Redemption delays, identity verification (KYC) requests, or prize payout status
- Billing, purchases of Gold Coin packages, or refund requests
- Terms and conditions disputes tied to a particular platform's promotions
Each operator's own support team is best placed to resolve account-specific issues, since they're the ones who can see your account and transaction details.
Accuracy and updates
Sweepstakes casino offers, eligible states and redemption rules change fairly often, and operators sometimes adjust which states they serve without much notice. We aim to keep our reviews current, but if you notice something that's out of date — a state that's no longer listed, a welcome offer that's changed, or a minimum redemption threshold that's shifted — please let us know. We check reader-reported corrections against the operator's published terms before updating a page.
Before you get in touch
A few things that might save you a message:
- For an explanation of how the free-to-play, no-purchase-necessary model works across the sweepstakes casinos we cover, see our individual reviews, which set out each operator's headline offer and its conditions
- For guidance on setting limits or taking a break from play, visit our Responsible Gambling page
- For details on how we source and use the information on this site, see our Terms and Conditions
- To learn more about who runs prompterguide.com and how we approach reviews, visit our About Us page
A note on availability and eligibility
Sweepstakes casino availability varies by state, and some jurisdictions restrict or prohibit this promotional model entirely. Operators also decide for themselves which states they serve, and that list can change. We're not able to give personal legal advice about whether a particular platform is available to you — if you're unsure, the operator's own terms page and your state's current guidance are the most reliable sources. Age requirements also vary by operator, with most requiring players to be at least 18, and some requiring 21 in certain states.
We read every message that comes in, though as a small editorial team we can't guarantee a response to every inquiry, particularly ones about individual account issues that we genuinely have no way to resolve. Thanks for taking the time to reach out — reader corrections and feedback are one of the main ways we keep this site accurate.